BDC Customer Care Specialist

Bartow Ford • Bartow, FL

8d • Onsite

About The Position

The BDC (Business Development Center) Customer Care Specialist is responsible for the highest level of customer service. Bilingual Preferred.

Requirements

• Must submit to a background check and drug test
• Valid Florida driver’s license with a clean driving record
• Must be at least 18 years of age
• Able to handle a fast pace environment
• Must maintain a professional appearance
• Strong multitasking skills
• Must be dependable
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

Nice To Haves

• Bilingual Preferred

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs
• Work closely with the department personnel to ensure all lead opportunities are accounted for and appropriate notes are made in the CRM system
• Complete daily tasks as assigned by the Manager
• Act as a member of the team, which includes cross-training for internet leads, chats, service requests and incoming/outgoing telephone roles

Benefits

• Monthly Performance Bonuses
• state-of-the-art facility
• Growth Opportunities within
• Full Medical, Dental and Vision insurance
• Vacation and Holiday Pay
• 401(k) retirement plan with company contribution
• Employee Discounts on Vehicles
• Employee Appreciation Lunches
• Employee Recognition Awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed