BDC Customer Care Specialist

Nissan 112 • Patchogue, NY

20h • Onsite

About The Position

Join the Nissan 112 Team – We're Growing and Hiring! Are you a people person with a positive attitude and a passion for delivering outstanding customer service? If you're looking for an exciting opportunity with a growing, successful dealership, Nissan 112 wants to hear from you! We're looking for motivated, energetic individuals to join our fast-paced Business Development Center (BDC). Whether you have previous BDC or call center experience or are eager to start a new career, we'll provide the training and support you need to succeed. Bilingual candidates are strongly encouraged to apply!

Requirements

• A high school diploma or GED.
• Outstanding communication and customer service skills.
• A friendly, professional, and positive attitude.
• Strong organizational and multitasking abilities.
• Basic computer proficiency.
• A reliable work history.
• Strong English language skills.

Nice To Haves

• Previous BDC or call center experience is a plus—but not required!
• Bilingual skills are a big advantage.

Responsibilities

• Responding to customer inquiries by phone, email, and internet leads.
• Building lasting relationships with current and previous customers.
• Identifying customers' vehicle needs through active listening.
• Scheduling, confirming, and following up on sales and service appointments.
• Following proven call and email processes.
• Conducting customer satisfaction surveys.
• Supporting the team with additional responsibilities as needed.

Benefits

• Competitive base pay plus commission with excellent earning potential.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Flexible spending accounts.
• Company-paid factory training.
• Employee discounts.
• A supportive team environment with real opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED