Customer Care Specialist
About The Position
At CHAUVET, customers are at the heart of everything we do. We're seeking a Customer Service Specialist who enjoys helping customers, resolving problems, and collaborating across teams to deliver an outstanding customer experience. This role is ideal for someone who is organized, detail-oriented, and enjoys variety in their day. You'll support several areas within our Customer Service department, providing flexibility where it's needed most while helping maintain the high level of service our customers have come to expect from CHAUVET. Joining CHAUVET means becoming part of a global leader in professional lighting, video, and control solutions. We move fast, support one another, and believe exceptional customer experiences begin with exceptional employees. If you enjoy working in a collaborative environment where every day brings new opportunities to learn and grow, we'd love to meet you.
Requirements
- High school diploma or GED.
- Minimum of two (2) years of customer service experience.
- Experience supporting customers by phone in a business environment.
- Experience using CRM software and case management systems.
- Proficiency in Microsoft Office, including Outlook and Excel.
- Strong data entry skills with excellent attention to detail.
- Experience working with shipping carriers.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to prioritize multiple tasks without sacrificing quality or accuracy.
- Strong analytical and problem-solving skills.
- Ability to make sound decisions while following company policies and procedures.
- Eagerness to learn new systems, products, and processes.
Nice To Haves
- Experience supporting lighting, entertainment technology, electronics, or other technical products.
- Experience working with both B2B and B2C customers.
- Interest in live entertainment, lighting, or production technology.
- Previous experience in a fast-paced customer service environment.
Responsibilities
- Deliver exceptional customer service by phone and email while providing timely, professional support.
- Enter and process customer orders accurately and efficiently.
- Provide after-sales support by resolving customer questions and coordinating solutions.
- Assist customers with order status, product availability, shipping inquiries, and general account support.
- Collaborate with Sales, Technical Support, Shipping, and Warehouse teams to ensure customer satisfaction.
- Support Customer Service Administration, Customer Care, and Parts Care functions based on business needs.
- Provide departmental coverage during planned absences and assist with balancing workload across the Customer Service team.
- Maintain accurate customer records and case documentation within the CRM system.
- Coordinate with shipping carriers regarding deliveries, tracking, and shipment-related inquiries.
- Prioritize multiple tasks while maintaining accuracy and attention to detail.
- Continuously learn CHAUVET products, systems, and processes to better support our customers.
- Perform other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
