BDC Consultant

Georgica Auto • Danbury, CT

10d • Onsite

About The Position

Danbury Audi is looking for a motivated, customer-focused BDC Representative to join our team. The BDC Representative is responsible for connecting with customers through phone, text, email, and other communication channels to schedule appointments and help create an exceptional dealership experience. If you enjoy talking with people, providing great customer service, and working in a fast-paced environment, we want to hear from you!

Requirements

• Excellent verbal and written communication skills
• Strong customer-service skills
• Professional and friendly telephone manner
• Ability to stay organized and manage multiple customer interactions
• Comfortable working with computers, email, CRM systems, and other technology
• Reliable, punctual, and team-oriented

Nice To Haves

• Previous automotive, BDC, call center, sales, or customer-service experience is helpful but not required

Responsibilities

• Respond promptly to internet, phone, and other customer inquiries
• Contact prospective and existing customers by phone, text, and email
• Schedule and confirm sales and service appointments
• Follow up with customers and maintain consistent communication
• Provide accurate information about dealership products, services, and appointment options
• Record customer interactions and follow-up activities in the dealership CRM
• Work closely with the Sales and Service teams to help meet appointment and customer-experience goals
• Deliver professional, friendly, and courteous customer service
• Maintain a positive and professional attitude in a fast-paced environment

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Additional benefits may be available based on eligibility and applicable plan terms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed