BDC/Call Center Representive

Classic Toyota of Henderson • Henderson, NC

21h

About The Position

We are seeking a motivated and customer-focused BDC / Call Center Representative to join our automotive team. This role is the first point of contact for our customers, handling inbound and outbound calls for both sales and service departments , scheduling appointments, and managing internet leads. The ideal candidate is energetic, organized, and comfortable communicating with customers in a fast-paced environment.

Requirements

• Previous call center, BDC, or customer service experience preferred
• Strong verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers, CRM systems, and phone systems
• Positive attitude with a customer-first mindset
• Reliable and punctual

Nice To Haves

• Automotive dealership experience is a plus (but not required)

Responsibilities

• Answer inbound calls for sales and service inquiries in a professional and friendly manner
• Schedule and confirm appointments for sales consultations and service visits
• Respond to internet leads (email, website, third-party platforms) promptly and effectively
• Make outbound follow-up calls to customers regarding: Missed appointments Service reminders Sales opportunities
• Accurately log all customer interactions in the CRM system
• Provide basic information on vehicles, services, pricing, and availability
• Work closely with sales and service teams to ensure a smooth customer experience
• Meet or exceed daily, weekly, and monthly performance goals

Benefits

• Competitive hourly pay + performance bonuses
• Paid training
• Health, dental, and vision insurance (if applicable)
• Paid time off (Vacation and Sick Leave)
• Opportunities for growth within the dealership
• 401K plus match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed