Automotive Call Center Representative – Service BDC - Porsche Natick

Asbury Automotive • Natick, MA

5d • $45,000 - $50,000 • Onsite

About The Position

Herb Chambers is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. They are redefining the traditional dealership model through innovative technologies and a commitment to their team members, guests, and partners. The company culture is grounded in their North Star and Compass and powered by their DRIVE values, focusing on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, they work together to provide exceptional experiences for guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. They have been recognized as one of the best places to work by Newsweek and US News & World report. The compensation for this role is $45,000-$50,000 annually, with the final pay dependent on factors such as experience and education. This role is for a BDC Service Agent who will manage inbound/outbound calls and emails, identify customer needs, provide information on service appointment availability, partner with service advisors, research issues, and provide solutions. The company has been committed to delivering exceptional client experiences for over 39 years, starting with its people. They are seeking Automotive Call Center Representatives to join their growing Centralized Service BDC in Natick. As a Service BDC Representative, you will be the first point of contact for service clients, helping them schedule appointments, answer questions, and ensure a guest-centric experience. Training, support, and tools will be provided for success. The ideal candidate is energetic, professional, and enjoys helping people in a fast-paced environment.

Requirements

• Positive attitude and strong work ethic.
• Excellent communication and customer service skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and appearance.
• Previous customer service, retail, hospitality, call center, or automotive experience is helpful—but not required. We hire for attitude and train for success.

Responsibilities

• Answer a high volume of inbound service calls while making outbound follow-up calls to clients.
• Schedule service appointments and provide information regarding availability.
• Maintain accurate records of all customer interactions.
• Follow proven customer service processes and best practices.
• Deliver exceptional customer service with professionalism, empathy, and enthusiasm.
• Manage large amounts of inbound/outbound calls and emails in a timely manner.
• Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

Benefits

• Paid training with nationally recognized customer service programs.
• Competitive compensation.
• Medical (HMO & PPO), dental, vision, and life insurance.
• 401(k) with company match.
• Newly remodeled, state-of-the-art work environment.
• Stable, supportive leadership team.
• Employee discounts on vehicles, parts, and service.
• Excellent opportunities for advancement within one of New England's largest automotive groups.
• Weekly pay
• Paid holidays & paid time off
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities.
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed