Automotive Call Center Representative – Service BDC - Porsche Natick

Asbury Automotive Group • Natick, MA

3d • Onsite

About The Position

As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives. For more than 39 years, Herb Chambers has been committed to delivering exceptional client experiences, and we know that starts with our most valuable asset—our people. We're currently seeking Automotive Call Center Representatives to join our growing Centralized Service BDC in Natick. As a Service BDC Representative, you'll be the first point of contact for our service clients, helping them schedule appointments, answer questions, and ensure every guest receives a guest-centric experience. Whether you're experienced in customer service or looking to start a new career, we'll provide the training, support, and tools you need to succeed. If you're energetic, professional, and enjoy helping people in a fast-paced environment, we'd love to meet you!

Requirements

• Positive attitude and strong work ethic.
• Excellent communication and customer service skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and appearance.

Nice To Haves

• Previous customer service, retail, hospitality, call center, or automotive experience is helpful—but not required. We hire for attitude and train for success.

Responsibilities

• Answer a high volume of inbound service calls while making outbound follow-up calls to clients.
• Schedule service appointments and provide information regarding availability.
• Maintain accurate records of all customer interactions.
• Follow our proven customer service processes and best practices.
• Deliver exceptional customer service with professionalism, empathy, and enthusiasm.

Benefits

• Paid training with nationally recognized customer service programs.
• Competitive compensation.
• Medical (HMO & PPO), dental, vision, and life insurance.
• 401(k) with company match.
• Newly remodeled, state-of-the-art work environment.
• Stable, supportive leadership team.
• Employee discounts on vehicles, parts, and service.
• Excellent opportunities for advancement within one of New England's largest automotive groups.
• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities.
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed