BDC Agent - Group1 Subaru Manchester

Group 1 Automotive, Inc. • Manchester, NH

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About The Position

Group1 Subaru Manchester, part of Group 1 Automotive, is seeking a qualified, experienced Business Development Center (BDC) Agent. The role handles inbound customer leads, supports customer loyalty, develops sales and business-opportunity leads, and collaborates with the sales department on sales strategies. The agent also researches automotive consumer and industry trends and shares relevant news with management and dealership employees, while providing outstanding customer service.

Requirements

• Superior communication and customer service skills.
• Excellent follow-through skills.
• Solid working knowledge of the Internet.
• Familiarity with automotive financing.
• Maintain a positive, can-do attitude.
• High school diploma or equivalent.

Nice To Haves

• Auto dealership Internet or Business Development Center (BDC) experience is preferred.

Responsibilities

• Handle inbound leads by phone and Internet, directing them to the appropriate contact.
• Contact current customers by phone and email to maintain and improve customer loyalty.
• Develop a pipeline of sales and business-opportunity leads through networking, cold calling, and referrals.
• Work with the sales department to develop sales strategies and techniques.
• Research and stay current on consumer and industry trends.
• Communicate industry news and trends to management and dealership employees.
• Provide outstanding customer service.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED