BDC Agent
About The Position
Wise Auto Group is seeking passionate individuals to join their team as Business Development Center (BDC) Agents. This role focuses on identifying sales leads among new and existing customers and maintaining client relationships. BDC Agents will work with potential customers, connecting them with salespeople for their car-buying experience. While interacting with the sales team, this is not a sales position but rather involves gathering information, following up on leads, and providing customer service in an office setting. Wise Auto Group emphasizes professional growth and offers resources to help associates reach their potential, positioning this as a career opportunity within a fast-growing automotive group.
Requirements
- Exceptional Oral and Written Communication Skills via phone, one-on-one and online.
- Proficient in basic math and writing skills.
- Proven customer service track record or obvious desire to provide next level customer service.
- Comfortable in a high paced, competitive environment.
Responsibilities
- Receive, process, verify, and distribute information from inbound and outbound calls regarding new and pre-owned vehicles, internet leads, and general inquiries.
- Handle all guest inquiries with a focus on 100% guest satisfaction.
- Receive inbound calls on new and pre-owned vehicles with the goal of establishing a firm appointment date and time for the prospect to visit the showroom.
- Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
- Maintain and communicate exceptional product and inventory knowledge to guests.
- Gather and track all guest data as directed, accurately entering it into database(s) and CRM.
- Utilize dealership-provided scripts to address guest inquiries and concerns, meeting dealership and manufacturer objectives.
- Work in close proximity with other Service and management in a team-based environment.
- Facilitate timely follow-up on all leads/opportunities as directed by management and/or procedures.
- Participate in departmental and dealership meetings; other duties as assigned by management.
Benefits
- Medical, Dental & Vision Insurance
- 401k plan w/ matching contributions
- Paid Vacation, Holiday, and Sick Pay
- Growth opportunities
- Complete paid training programs for rapid advancement including periodic job reviews
- Employee vehicle purchase plans
- Family culture with organized structure
- Long term job security
- Associate discounts on vehicles, service and parts purchases
- Employee recognition programs
- Leading competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
