Summer Baseball Operations Internship - Hospitality

Ripken Baseball•Pigeon Forge, TN

1d•Onsite

About The Position

The Hospitality Intern assists with state-of-the-art VIP suites during summer week-long events at The Ripken Experience in Pigeon Forge, Tennessee. This is a paid internship, and the organization will work with the intern’s college or university to support receiving college credit toward graduation. The role runs from May 10, 2027, through August 18, 2027, and pays $10 per hour.

Requirements

College student seeking college credit or recent college graduate seeking work experience.
Prior experience in a customer service environment.
Outgoing and friendly personality, strong initiative, and high energy.
Excellent communication skills.
Attention to detail.
Ability to multitask and manage time efficiently.
Commitment to working long hours, including weekends, depending on business needs.
Positive and effective leadership and customer service skills.
Ability to work in a team environment with a strong work ethic and positive team attitude.
Ability to listen and learn.
Reliable transportation.

Responsibilities

Assist the Senior Manager, Events and Hospitality Operations, and Food and Beverage Manager with VIP suite reservations during Week-Long Experiences.
Serve as the on-site liaison for VIP suite reservations.
Prepare, maintain, and organize VIP suite supplies.
Perform pre-game, in-game, and post-game VIP suite duties, including trash removal, suite monitoring, and attending to food and beverage needs.
Manage the operation of the food and beverage cart throughout the week.
Collaborate with the Business Operations Intern and Team Coordinators to complete engravings for submitted items.
Collaborate with Team Coordinators to create playlists for teams that purchase Walk-Up Song Packages.
Assist with opening and closing procedures for the grill and concession stand as needed.
Answer guests’ questions about activities and dining in the community.
Problem-solve under pressure.
Maintain professionalism and provide excellent service to internal and external customers.
Promote a positive environment with peers and full-time staff.
Perform basic cleaning duties, including sweeping, mopping, cleaning and stocking restrooms, cleaning windows, and picking up trash.
Work with staff to achieve objectives effectively and efficiently while providing a memorable experience for participants.
Complete training and demonstrate initiative and commitment to the values of the Ripken name and brand.