Summer Baseball Operations Internship

Ripken Baseball•Pigeon Forge, TN

1d•Onsite

About The Position

The Baseball Operations Intern assists with operations during summer week-long events at The Ripken Experience in Pigeon Forge, Tennessee. This is a paid internship, and the organization will work with the intern’s college or university to support receiving college credit toward graduation. The internship is anticipated to run from May 10, 2027, through August 18, 2027, at a pay rate of $10 per hour. The intern helps execute tournaments and provide a positive experience for participants, coaches, and spectators. Duties include tournament operations, customer service, registration and event support, basic groundskeeping and cleaning, and assisting other operations departments as needed.

Requirements

Be a college student seeking credit or a recent college graduate seeking work experience.
Prior experience in a customer service environment.
Outgoing and friendly personality, strong initiative, and high energy.
Excellent communication skills.
Strong attention to detail and ability to problem-solve.
Ability to multitask and manage time efficiently.
Commitment to work long hours, including weekends, depending on business needs.
Positive and effective leadership and customer service skills.
Ability to work in a team environment with a strong work ethic and positive team attitude.
Team player who can listen and learn.
Reliable transportation.
Basic understanding of baseball and softball rules.

Responsibilities

Serve as a Tournament Official by maintaining working knowledge of rules and procedures, announcing games, and operating scoreboards.
Assist with rosters, welcome packets, and paperwork before each tournament.
Provide customer service to coaches and spectators and answer tournament-related questions.
Work with front office personnel to successfully execute tournaments.
Assist with team registration, opening ceremonies, and skills competitions each Sunday.
Perform basic grounds crew duties, including field work and filling water coolers.
Perform basic cleaning duties, including sweeping, mopping, cleaning and stocking restrooms, cleaning windows, and picking up trash.
Assist the Food and Beverage Manager, Facilities Manager, and Retail Coordinator as needed.
Maintain professionalism and provide strong service to internal and external customers.
Promote a positive environment with peers and full-time staff.
Absorb training and demonstrate initiative in upholding the values of the Ripken name and brand.
Work with staff to achieve objectives effectively and efficiently and provide a memorable experience for participants.