Base Management Business Development Manager, EMEIA

Apple

About The Position

People here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people, their expertise and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We are seeking a Base Management Lead to drive channel-led base management strategy and execution across EMEIA. This role sits at the intersection of framework design and hands-on delivery — you will build the regional playbook for base management while getting directly involved in priority markets and strategic accounts. You will be instrumental in shaping how Apple’s channel partners grow and retain their installed base, leveraging CLM, CRM, and personalization capabilities across Carrier and Retail routes to market. You will design scalable approaches, enable country teams, and work directly with partners to deepen customer engagement and drive incremental revenue. You will have accountability for influencing and driving objectives through key relationships. In order to be successful, you will display an engaging and collaborative style, strong presentation skills, and the ability to influence cross-functional teams to build the best solutions for our consumers.

Requirements

Proven experience in customer base management, CLM, CRM, or personalization roles, either leading the function in-company or as a practice expert at a leading consultancy
Experience in the telecom channel, working with carriers and large installed base customers
Multi-market or regional experience — this role operates across EMEIA and requires an understanding of scaling programs across diverse geographies
Credibility with senior partner stakeholders, with the ability to influence commercial decisions and articulate a clear vision
Strong presentation and workshop facilitation skills, comfortable leading sessions with both internal teams and external partners
Hands-on experience with data and analytics — measuring CLM/CRM/personalized engagement impact, planning and analyzing A/B experiments, and using data to drive decisions

Nice To Haves

Retail channel experience alongside telecom
Experience at Apple or a comparable consumer technology company
Track record of building frameworks, playbooks, or scalable programs that have been adopted across multiple markets
Familiarity with the regulatory framework for base management related activities across European markets

Responsibilities

Lead and facilitate Executive Briefing Center (EBC) sessions and partner workshops — both regular cadence and ad-hoc — to drive base management best practices across channel partners
Run internal country and account-level workshops to align teams on base management strategy and execution
Provide hands-on analytical and strategic support to country teams on partner-specific base management challenges, with deeper involvement in priority markets
Engage with worldwide and regional teams for best practice sharing and reporting
Develop and execute scalable approaches to grow base management across multiple accounts and geographies, including through investment vehicles where appropriate
Support the integration of base management into existing programs and projects across Apple, working with cross-functional teams such as Sales and Sales Finance
Develop and maintain base management frameworks, playbooks, partner-facing toolkits, and case study libraries to enable consistent execution across the region
Define and set up frameworks to collect base data metrics across consumer channel partners
Measure and report effectiveness of base marketing and personalized engagement program implementations
Analyze data to interpret trends and patterns, providing insights and actions for new sales opportunities, business development activities, and customer experience optimization
Develop dashboards and scorecards; provide regular program performance reporting
Create and roll out A/B testing strategies, roadmaps, and plans with data analysis and insights