BAS Tech Lead
HTS Engineering Ltd.•Houston, TX
About The Position
HTS Engineering Ltd. is an independent commercial HVAC manufacturers’ representative with 20 locations in the United States and Canada. The Service Controls Technical Lead provides technical leadership to the Houston service team across sales and field operations. The role leads the execution of service work, including responding to, scheduling, and performing service requests and maintenance agreements in the Houston area. It also supports customer satisfaction, technician onboarding and development, and continued technical training.
Responsibilities
- Lead execution of assigned service business, including warranty-related customer issues.
- Manage and prioritize day-to-day scheduling of service work for the service team.
- Assist owner-direct sales with technical aspects of bids and proposals, and attend site walks as needed.
- Perform and manage active maintenance and preventive maintenance agreements.
- Onboard and provide technical development for service controls technicians.
- Work with sales and management on customer relationship development and satisfaction.
- Work with the Houston BAS manager to manage and coordinate small service projects.
- Keep customers informed about job and service progress and issues during system commissioning.
- Provide system training to building owners and operators.
- Continue training to maintain a high level of Tridium knowledge.
- Continue training to maintain a high level of knowledge of Siemens and Distech control systems.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
