BAS Service Manager
BCM Controls Corporation•Woburn, MA
•$125,000 - $165,000•Hybrid
About The Position
BCM Controls is seeking a BAS Service Manager to lead the daily operations of our Building Automation Service Department. This role oversees service delivery, team performance, customer satisfaction, and operational results across preventative maintenance, demand service, troubleshooting, repairs, and small project support.
Requirements
- 5+ years of BAS, HVAC controls, or related service operations experience
- Strong understanding of BAS platforms, HVAC systems, controls applications, and troubleshooting
- Strong communication, organization, customer service, and problem-solving skills
Nice To Haves
- Prior leadership or supervisory experience preferred
- Experience with healthcare, commercial, education, life sciences, or mission-critical facilities preferred
Responsibilities
- Lead daily BAS service operations and coordinate field, engineering, and programming resources
- Support customer escalations, site reviews, and service performance discussions
- Manage department productivity, utilization, backlog, billing accuracy, and service KPIs
- Coach, develop, and support service technicians, engineers, and support staff
- Support complex BAS, HVAC controls, networking, and integration troubleshooting
- Improve service processes, documentation, standards, and customer experience
- Promote safety, accountability, teamwork, and company policy compliance
Benefits
- medical
- dental
- vision
- life insurance
- disability coverage
- 401(k)
- paid time off
- paid holidays
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
