Bartender

AHC Hospitality•Grand Rapids, MI

10d

About The Position

The Bartender supports the daily operations of the restaurant, including counter, food-running, table-service, and delivery duties; maintaining tables and the bar; ensuring guest satisfaction; and completing back-of-house side work. The associate follows AC Hotel Grand Rapids Downtown expectations, Marriott Quality Assurance Standards, guest-service standards, and AHC safety standards. The role includes maintaining bar cleanliness and setup or breakdown, providing timely and accurate service-bar tickets, communicating needs and orders to the Lead Bartender, and assisting with weekly specials and features. The Bartender should know menu items and ingredients, wine, spirits, beer, bar specials, and unavailable items, and offer informed suggestions to guests. Responsibilities also include following health-department requirements, completing temperature and waste logs, rotating product, performing cleaning and side work, and contributing to guest satisfaction, efficient operations, and revenue through suggestive selling. This is a part-time position requiring open availability, including nights, weekends, and some holidays. Physical duties include standing and walking regularly, handling objects, reaching frequently, and occasionally sitting, stooping, kneeling, crouching, crawling, and lifting or moving up to 40 pounds.

Requirements

Safe Alcohol Training credentials, or willingness to obtain them.
Knowledge of safety, sanitation, and food-handling procedures.
Previous bartending experience.
Professional communication skills.
Ability to take direction and work in a team environment.
Ability to work calmly and effectively under pressure.
Problem-solving ability; self-motivation and organization.
Commitment to quality service and food-and-beverage knowledge.
Availability to work nights, weekends, and some holidays.
Ability to speak, read, and understand basic directions.
Knowledge of and engagement with the local area, including trends and events.
High school diploma or GED; related experience and/or training.
Ability to perform the stated physical duties, including occasionally lifting or moving up to 40 pounds.

Nice To Haves

Knowledge of trends and drinking culture.

Responsibilities

Provide counter service, food running, table service, and deliveries.
Manage time effectively to complete daily tasks and remain productive throughout the shift.
Communicate needs and ordering to the Lead Bartender.
Provide timely and accurate service-bar ticket times.
Assist the Lead Bartender with weekly specials and features.
Maintain bar cleanliness and complete daily bar setup and/or breakdown checklists.
Know menu items and ingredients, bar specials, and items that are unavailable.
Offer guests suggestions and share product knowledge with team members.
Follow health-department specifications, complete daily temperature logs, rotate products using first-in, first-out procedures, and record or dispose of expired products using the waste log.
Strive to exceed guest satisfaction and resolve guest concerns or department issues when possible.
Complete daily cleaning duties and side work, and keep work areas neat and clean.
Follow attendance expectations, report to work on time, and attend department meetings.
Communicate ideas, opinions, and information with management and coworkers; work cooperatively with others.
Wear the complete uniform and maintain a professional, neat appearance.
Follow Marriott Quality Assurance Steps of Service and AHC hotel safety standards.
Reduce waste and control expenses; contribute ideas and use suggestive selling to generate revenue.
Pick up trash in public and back-of-house areas and place recyclable items in designated bins and stations.