Bartender

NFM & J LP•Chicago, IL

23h

About The Position

The Bartender is responsible for service of all restaurant and private event beverage operations per location. This associate prepares and serves alcoholic and non-alcoholic beverages to guests, courteously, and efficiently according to Maverick Hotel and Restaurants specifications. This associate maintains stock, supplies and cleans the restaurant and private event bar(s) and equipment each shift. This associate will assist in maintaining the Maverick Hotel and Restaurant standards. This associate shall strive to provide exceptional hospitality to both internal and external guests at all times. This associate will be responsible for exemplifying the Maverick Hotel and Restaurants Culture as well as providing promotional expertise for the location as both a destination and a harmonious work environment.

Requirements

At least one year customer service experience required
At least six months food & beverage experience required
Prior experience as a Bartender or Barback.
High school diploma or equivalent
Must be a United States citizen or possess a valid work permit
Must be able to read, write and speak English
Must be 21+ years of age and possess Illinois Basset and Food Handling Certification
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include mornings, evenings, weekdays, weekends and holidays
Must have the ability to deal effectively and interact well with the guests, fellow Maverick employees and Maverick Managers and Supervisors
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner in unison with Maverick MOD
Must be knowledgeable and familiar with food and beverage industry
Must have a passion for creating an exceptional experience for all guests and patrons

Nice To Haves

Banquet and/or private events and catering experience preferred

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Be familiar with all Maverick Hotel and Restaurant services/features and local attractions/activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction and reputation management
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge of service requirements for assigned function:
Liquor brands, beers and non-alcoholic beverages ordered
Particular characteristics/description of wines, sparkling wines, & cocktails ordered
Prices for specified bar selections
Designated glassware, ingredients, preparation method and garnishes required
Group name, type of function and expected attendance for daily events
Scheduled hours of service
Special requests/arrangements
Location of other nearby Maverick Hotel and Restaurant operations
Order of service sequence
VIP and frequent personnel
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting alcohol service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of P.O.S. and operating systems.
Obtain assigned bank and ensure accuracy of the initial amount provided. Keep bank secure and locked at all times
Complete opening side duties:
Check quality and set up of designated bar stock and supplies by using opening checklist
Requisition of all necessary supplies
Transport supplies from storeroom(s) to bar set-up area
Stock ice
Prepare garnishes
Stock glassware, plateware, flatware, all applicable paper supplies, clean menus, and clean check presenters
Prepare mixes and batches
Check cleanliness and condition of bar unit (C02 lines, beer and batch lines, soda tanks, soda guns, drains, faucets and sinks, etc.)
Check condition and cleanliness of blender, shaker and other tools and units.
Check temperature of refrigeration and freezer units
Transport bar unit with all supplies and equipment to assigned function area and set up in specified location. Ensure security of all bar supplies in function area
Greet guests and execute guest orders and requests, utilizing suggestive/up-selling techniques
Input orders into system; legibly document orders when system is down
Ensure that all cash bar drink orders from Servers are accurately entered into the P.O.S. system or collect drink tickets before giving drinks to them.
Prepare all drink orders and requests for guests according to specified recipes
Serve drink and food orders and requests to guests, promptly
Collect drink tickets where/when specified
Issue, open and serve wine, sparkling wine, and liquor bottles; collect payment and/or tickets where/when specified
Prepare and serve cappuccino and espresso and coffee and tea where/when applicable
Remove soiled wares from bar top and tables and place in designated area
Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time. Ensure proper authorization for additional payments as required prior to replenishing
Clearly communicate last call at designated closing time to guests and fellow Maverick employees
When assigned, transport mobile bar unit with all supplies and equipment from function area to designated storage area and breakdown the bar and return all supplies to designated areas
Prepare consumption report promptly according to specified procedures
Present clean guest check and process payment. Adhere to all cash handling and credit policies/procedures
Collect and report tips at the end of assigned shift upon shift check out
Legibly complete bottle transfer slips and distribute accurately
Ensure maximum usage of all supplies to exceed budgeted beverage cost and to prevent waste
Use all chemicals in accordance with OSHA regulations and Maverick Hotel and Restaurant requirements
Complete closing side duties:
Properly store all reusable goods in designated areas
Empty and drain ice bins; clean sink
Wipe and clean all surfaces of bar; clean all bar equipment and tools
Wipe down all bottles and surfaces
Secure all liquor, beer, wine, bar coolers, bar cabinets and alcohol storage areas
Remove trash from bar(s) area
Associate is held accountable for all duties of this job and other duties as assigned.