Bartender
About The Position
The Bartender serves food and beverages to guests while providing positive, confidential, and responsive guest service. The role requires knowledge of hotel and outlet services, menus, beverage selections, recipes, equipment, and applicable liquor regulations. The Bartender prepares drinks, processes payments, maintains assigned work areas, supports other bar staff, and follows hotel, brand, and management policies and procedures. The position also includes assisting during emergencies and completing opening, closing, side-work, and inventory duties as assigned. The job description provides a general overview and is not a complete list of duties or requirements.
Requirements
- Minimum age of 21 to serve alcoholic beverages.
- High school graduate, GED, or work-equivalent certification.
- Certification in an alcohol awareness program.
- Computer skills.
- Good understanding of English and written and verbal communication skills.
- Ability to lift and transport at least 50 pounds.
- Ability to push or pull carts and other equipment weighing up to 150 pounds.
- Ability to stand and maintain well-paced mobility for up to 8 hours.
- Ability to endure various physical movements throughout work areas.
- Must wear flat, closed-toe, nonslip shoes.
Nice To Haves
- Familiarity with Microsoft Office.
- Experience with a food and beverage point-of-sale system.
- One to two years of food and beverage experience.
- Previous cash-handling experience.
- Previous training in liquor, wine, and food service.
- Previous guest customer-relations training.
Responsibilities
- Wear the proper uniform and nametag and maintain positive guest relations and guest confidentiality.
- Resolve guest complaints and work to ensure guest satisfaction.
- Greet guests, take food and beverage orders, and use suggestive upselling techniques.
- Maintain knowledge of hotel features and services, operating hours, packages and promotions, occupancy and guest arrival and departure information, and scheduled group activities.
- Know the correct maintenance and use of equipment, and use equipment only as intended.
- Monitor and maintain the cleanliness, sanitation, and organization of assigned work areas.
- Follow state liquor regulations, particularly those prohibiting service to minors or intoxicated persons and drunk driving.
- Prepare drink orders according to outlet recipes.
- Assist Barbacks and Cocktail Servers to support smooth and efficient guest service.
- Prepare consumption reports promptly; complete and distribute bottle transfer slips; and document designated items on the spill sheet.
- Use chemicals according to OSHA regulations and hotel requirements.
- Maintain knowledge of menu items, liquor brands, beers, nonalcoholic selections, wines, champagnes, glassware, ingredients, drink preparation methods, and garnishes.
- Know assigned outlet table, seat, and station numbers; room capacity; operating hours; menus; price range; and dress code.
- Assist with weekly, monthly, and quarterly inventories.
- Obtain payment from guests, maintain and secure a cash bank, and process payments according to hotel requirements and Commonwealth Lodging Management cash-handling procedures.
- Assist with emergencies to protect guests, associates, the building, and its systems, and act promptly to help restore normal operations.
- Complete assigned opening, closing, and side duties.
- Know and follow department, Commonwealth Lodging Management, hotel, and brand policies and procedures.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
