Bartender

City Winery Nashville•Nashville, TN

18d

About The Position

Bartenders deliver consistently exceptional guest experiences at City Winery. They prepare and serve alcoholic and non-alcoholic beverages, educate guests about beverage offerings, support food and floor service as needed, assess guest preferences, and make recommendations. The role also involves promoting City Winery’s brand, events, and offerings; handling payments; maintaining bar inventory and cleanliness; and following company, health, safety, and responsible alcohol-service standards. Bartenders work in a dynamic hospitality setting that combines a winery, live music, dining, classes, and private events.

Requirements

At least 2 years of bartending experience in a fast-paced, high-volume service environment, or equivalent relevant experience.
Strong work ethic, teamwork, and exceptional guest-service skills.
Ability to deliver high-quality guest experiences, exceed expectations, and create memorable visits.
Effective communication and interpersonal skills, with the ability to build positive relationships.
Problem-solving aptitude and ability to provide professional guest service.
Ability to navigate tight spaces and work in dark, loud venue conditions.
Ability to handle all guests with composure and hospitality.
Strong knowledge of wine, craft beer, and craft spirits.
Polished presentation and ability to take direction.
Ability to work independently and as part of a team.
Fluent English literacy, including reading, writing, communication, basic business-related mathematics, and accurate operation of a POS system.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to stand and walk for the entire shift; bend, pull, push, use stairs, and lift and carry up to 50 pounds.

Responsibilities

Greet, converse with, and thank guests, providing positive service throughout their visit.
Take orders, serve food and beverages, handle transactions, and support guest service needs from beginning to end.
Prepare and serve alcoholic and non-alcoholic beverages to City Winery standards.
Educate guests about beverage offerings and promote sales, marketing promotions, special events, and the City Winery brand.
Complete opening and closing duties, including setup, maintenance, and breakdown within the allotted time.
Assist with floor service and attend to tables as needed.
Assess guest needs and preferences and make recommendations, including upselling.
Follow health and safety regulations, including laws and ordinances governing alcoholic beverages.
Handle payments, maintain an accurate cash drawer, and follow company cash-handling procedures.
Serve wine, beer, and liquor in proper proportions and glassware and charge the correct prices.
Maintain working knowledge of City Winery’s brand, history, culture, and programming, as well as menu ingredients, preparation methods, and allergen information.
Ensure bar supplies and inventory are readily available.
Maintain cleanliness and safety in work areas, including the bar, floor, shelves, taps, coolers, and storage areas.
Attend trainings, tastings, and meetings as needed.
Follow company policies and procedures, arrive ready to work in uniform, and maintain a neat, presentable appearance.
Perform other reasonably assigned duties.