Bartender

Resorts World NYC•Newburgh, NY

20d

About The Position

The Bartender provides prompt, efficient, and friendly service and prepares beverages for customers. The role includes taking beverage orders and restaurant phone orders, advising guests on alcoholic beverages, promoting and preparing cocktails, upselling, and replenishing beverages. The Bartender follows responsible alcohol service requirements and local liquor codes, assesses guest intoxication, handles payments and authorized comps, and balances the register at the end of the shift. The position also involves maintaining stock controls, operating beverage dispensing and refrigeration systems, participating in specials and training, attending meetings, and promoting positive guest and employee relations. Employees must maintain a neat and clean appearance and may perform other duties as assigned. The role requires the ability to communicate professionally with guests and coworkers, read and interpret workplace documents, write instructions and correspondence, present information, and perform basic mathematical tasks and analyze reports. English fluency is required; a second language is a plus. The position involves regular talking, hearing, standing, walking, sitting, and handling objects or controls; occasional reaching, climbing, balancing, and bending or kneeling; and the ability to lift or maneuver at least 25 pounds. The work environment is typically moderately noisy, with louder noise in some property and back-of-house areas. Schedules may vary according to business needs.

Requirements

Ability to perform each job responsibility satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Fluency in English.
Ability to read, analyze, and interpret documents such as policy and procedure manuals and maintenance instructions.
Ability to respond to common inquiries from employees or guests.
Ability to write detailed instructions and correspondence and present information effectively in individual and group settings.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to work with probability and inference.
Ability to create, read, and analyze spreadsheets of statistical data and interpret and maintain reports upon request.
Regular ability to talk, hear, stand, walk, sit, and handle or feel objects, tools, or controls; occasional reaching, climbing, balancing, stooping, stretching, bending, kneeling, crouching, or crawling.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus.
Moderate physical ability, including lifting or maneuvering at least 25 pounds and varied periods of standing and walking.
Ability to interact professionally with internal and external guests.
Ability to work varying schedules to reflect property business needs.

Nice To Haves

Fluency in a second language.

Responsibilities

Provide prompt, efficient, and friendly service and prepare beverages for customers.
Communicate difficulties, guest comments, and other relevant information to a superior.
Take restaurant phone orders.
Upsell and replenish beverages while following responsible alcohol service regulations.
Advise guests about alcoholic beverage types and styles, take beverage orders, and serve beverages.
Promote, sell, prepare, and present cocktails.
Comply with local liquor codes and ABC training requirements.
Assess guests’ intoxication levels and take appropriate action.
Monitor factors that may interfere with the guest experience.
Use the refrigeration system correctly and operate post-mix syrup bulk dispense and beer reticulation systems.
Follow stock control procedures and applicable department rules, policies, procedures, internal controls, and local, state, and federal regulations.
Accept payment or comp authorization for beverages prepared or served.
Balance the register at the end of the shift.
Participate in developing specials.
Train interested beverage servers for the bartender position.
Attend periodic meetings and training sessions.
Promote positive public and employee relations.
Maintain a neat and clean appearance.
Perform other duties as assigned.