BARTENDER

Historic Tennessee Theatre Foundation•Knoxville, TN

6d•$0 - $9•Onsite

About The Position

Our bartenders provide exceptional patron service at the Historic Tennessee Theatre by preparing and serving beverages and concessions in a fast-paced event environment. As a front-line representative of the Theatre, this position creates a welcoming experience for patrons while ensuring responsible alcohol service, accurate cash handling, and compliance with all policies and regulations. The ideal candidate is customer-focused, dependable, and able to thrive during high-volume events while upholding Tennessee Theatre's commitment to excellence.

Requirements

Outstanding Customer Service: Ability to interact with patrons in a friendly, professional manner while creating a welcoming guest experience.
Cash Handling & POS Systems: Ability to accurately process cash and credit card transactions using point-of-sale systems.
Responsible Alcohol Service: Knowledge of alcohol laws, age verification procedures, and techniques for monitoring guest consumption.
Problem Solving: Ability to address guest concerns, resolve service issues, and remain calm in fast-paced or challenging situations.
Organization & Time Management: Ability to efficiently manage multiple orders, maintain inventory, and keep work areas clean and stocked during high-volume events.
Communication & Teamwork: Ability to work collaboratively with front-of-house, concessions, and event staff to support successful event operations.
Health & Safety Compliance: Knowledge of food and beverage sanitation standards, workplace safety practices, and emergency procedures.
Adaptability: Thrives in a fast-paced event environment and adjusts quickly to changing service demands.
Accountability: Demonstrates reliability, follows established procedures, and adheres to responsible alcohol service standards.
Composure: Remains calm and professional during high-volume events, challenging guest interactions, and unexpected situations.
Integrity: Exercises sound judgment, complies with all alcohol service regulations, and handles transactions honestly and responsibly.
Initiative: Anticipates guest needs, maintains bar readiness, and proactively identifies opportunities to improve service.
High school diploma or equivalent required.
Ability to obtain and maintain any required alcohol service certification in accordance with state and local regulations.

Nice To Haves

Previous bartending, concessions, hospitality, food and beverage, or customer service experience preferred.

Responsibilities

Prepare and serve alcoholic and non-alcoholic beverages in accordance with Tennessee laws and Theatre policies.
Provide exceptional customer service to patrons, guests, and artists.
Verify guest age and monitor alcohol consumption to ensure responsible service.
Accurately process cash and credit card transactions using the point-of-sale (POS) system.
Maintain clean, organized, and fully stocked bar areas before, during, and after events.
Set up and break down concession and bar locations for performances and special events.
Monitor inventory levels and communicate restocking needs to management.
Follow all health, safety, and sanitation standards.
Resolve guest concerns professionally and escalate issues when necessary.
Collaborate with front-of-house and food & beverage staff to ensure efficient event operations.
Assist with crowd flow and guest navigation as needed.
Uphold the Tennessee Theatre's standards of professionalism, hospitality, and patron service at all times.
Attend required trainings and maintain any required alcohol service certifications.
Perform additional duties as assigned in support of event and Audience Services operations.