Bartender

HEI Hotels & Resorts•Cleveland, OH

11d

About The Position

The Bartender serves guests in a hospitable manner to ensure a positive guest experience. The role maintains the bar setup and stock, prepares and presents drinks according to standard recipes and portion controls, processes orders and payments, and secures beverage inventory and cash. The bartender must comply with requirements for serving alcoholic beverages and maintain regular attendance. Hotel experience is preferred.

Requirements

Must communicate well with guests.
Basic knowledge of food and beverage preparation and service of various alcoholic beverages.
Basic mathematical skills to operate a cash register, make change, total guest checks and the bank, prepare cash drops, total charges, and understand portion sizes.
Manual dexterity to use a knife for garnishes, handle glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock, with or without reasonable accommodation.
Ability to remember, recite, and promote menu items, with or without reasonable accommodation.
Ability to operate a keyboard and use point-of-sale procedures to pre-check orders and close checks, with or without reasonable accommodation.
Ability to stand and work in confined spaces for extended periods, with or without reasonable accommodation.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Maintain the daily bar setup and requisition and stock beer, wine, spirits, paper products, straws, stirrers, condiments, and produce based on daily function projections.
Maintain stock and prepare and store fresh fruit and vegetable garnishes, juices, and other perishables to ensure product quality.
Greet guests courteously, promote and document drink orders, and mix, garnish, and present drinks using standard recipes and prudent portion control.
Comply with state, federal, and corporate requirements for serving alcoholic beverages.
Enter orders into the point-of-sale register and create a check for each guest, including guests served by other beverage servers, to account for beverages served.
Receive guest payments, make change, verify charges, record charges, and ensure vouchers are properly completed to balance funds.
Lock and store beverage, food, and other equipment; deposit cash drops and secure the bank.
Follow attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.