Bartender

Hornblower Group Inc.•Boston, MA

8d•Onsite

About The Position

The Bartender mixes high-quality beverages and provides prompt, consistent service at guest and service bars. The role calls for hospitable, cordial service to guests and coworkers, safe and responsible work, and knowledge of the vessel and skyline. Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties across dining, service, storage, galley-adjacent, and administrative areas. The position requires regular movement between decks and may involve outdoor marine conditions. Duties must be performed safely whether the vessel is docked or underway.

Requirements

High school diploma, GED, or high school equivalence certificate.
At least one year of previous bartending experience.
Comprehensive knowledge of beverage recipes.
Strong customer service, organizational, and interpersonal skills.
Maintain a high level of organization, attention to detail, and ability to meet deadlines.
Ability to handle multiple tasks or projects at one time.
Ability to establish and maintain effective working relationships as required by job responsibilities.
Ability to listen effectively, assess situations, identify relevant issues, and suggest solutions.
Working knowledge of computer skills, including proficiency with Microsoft Office Suites.
Ability to understand and convey written and verbal information effectively to coworkers and guests.
Ability to work nights, weekends, and major holidays.
Ability to work onboard a moving vessel in varying weather and sea conditions, maintaining balance and stability while underway.
Ability to stand and walk for extended periods throughout a shift; navigate stairs, ladders, narrow passageways, and confined spaces; and lift, carry, push, and pull items weighing up to 40 pounds independently.
Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
Ability to work safely in a fast-paced environment with moving equipment, wet surfaces, temperature variations, and moderate noise.
Ability to visually inspect service areas, food presentation, cleanliness, and safety conditions.
Ability to communicate effectively with guests, crew members, and management in person and by radio or other communication devices.
Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Responsibilities

Provide exceptional hospitality to guests and coworkers in accordance with the RESPECT Service System.
Follow beverage recipes accurately and maintain thorough knowledge of beverage offerings and prices.
Provide prompt, consistent bar service to guests and servers throughout the cruise.
Set up and break down the bar; stock and restock it to prescribed par specifications; and clean it according to standard operating procedures.
Maintain the cleanliness and safety of the bar, common areas, and service stations, including cleaning glasses, utensils, bar equipment, bar tops, refrigerators, and work areas.
Accurately enter onboard purchases into the point-of-sale system, charge guests, collect payment, and return change.
Provide guests with information about beverage and food menus, entertainment options, cruise routes, and points of interest.
Complete additional job duties as assigned.
Maintain uniform and personal grooming in compliance with appearance standards.
Successfully complete vessel-specific safety and emergency training.