Bartender

Rancho Valencia Resort & Spa•Rancho Santa Fe, CA

About The Position

The Bartender courteously, enthusiastically, and efficiently takes orders and prepares and serves alcoholic and non-alcoholic beverages and meals in accordance with established service procedures. The role supports the financial success of the operation by maintaining and improving check averages, while engaging guests to create memorable experiences. The position involves anticipating and responding to guest needs, providing prompt and gracious service, describing menu items, taking orders, using the point-of-sale system, and settling checks accurately. The Bartender maintains service-area cleanliness and organization, follows departmental and safety procedures, supports positive guest relations, and answers guest questions about hotel services and local attractions. The role also supports the hotel’s community, sustainability, and environmental initiatives and performs other assigned duties.

Requirements

  • Must be at least 21 years of age.
  • 12–24 months of current experience as a bartender in a resort environment.
  • Valid San Diego County Food Handlers Card.
  • Ability to communicate in English with vendors, guests, and staff so they understand.
  • Ability to anticipate and understand guests’ needs.
  • Ability to move quickly and safely through the workspace.
  • Ability to focus attention on service details.
  • Ability to follow directions thoroughly.
  • Ability to work cohesively with coworkers as part of a team.

Nice To Haves

  • Six months of experience as a barback.
  • Previous culinary experience.
  • High school graduate or GED equivalent.
  • Certification of previous training in liquor, wine, and food service.
  • Certification in an alcohol awareness program.
  • Certification in CPR.

Responsibilities

  • Anticipate guests’ needs, respond promptly, and acknowledge all guests.
  • Prepare and serve alcoholic and non-alcoholic beverages.
  • Provide prompt, efficient, and gracious service, including describing menu items, taking food and beverage orders, and using the point-of-sale computer system correctly.
  • Ensure timely service.
  • Settle guest checks correctly in accordance with cash and payment handling policies.
  • Calculate and distribute gratuities accurately in accordance with the company gratuity program.
  • Maintain the cleanliness, sanitation, and organization of service areas according to departmental procedures.
  • Work quickly and safely.
  • Comply with departmental policies and service procedures.
  • Maintain positive guest relations.
  • Learn hotel services and features and local attractions and activities to respond accurately to guest inquiries.
  • Participate in Safety Programs and follow injury-reporting and safety-behavior requirements.
  • Participate in and support the hotel’s community, sustainability, and environmental initiatives.
  • Perform other duties as directed, developed, or assigned.
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