Bqt Bartender

EOS•Pompano Beach, FL

20d

About The Position

The Bartender provides food and beverage service to in-house guests and diners, with the goal of exceeding guest expectations. The role supports banquet events and other service areas by setting up spaces according to event orders and floor plans, preparing bar and service stations, serving guests, preparing beverages, and completing cleaning, restocking, and closing duties. The Bartender is expected to deliver attentive, personalized service, follow beverage and payment standards, handle guest concerns professionally, and collaborate with the Food & Beverage team. The position also requires following food-safety, alcohol-service, workplace-safety, and company policies.

Requirements

Ability to remain standing for up to 8 hours.
Ability to walk the property and grounds frequently and move up and down stairs regularly.
Ability to move quickly in response to guest needs.
Ability to regularly move and lift up to 50 pounds.
Ability to perform repetitive manual tasks, including writing, entering orders, polishing, and rolling silverware.
Ability to bend, stretch, and reach frequently and repetitively, including above the head.
Ability to visibly survey property areas and view a digital computer or tablet screen.
Ability to communicate and exchange information effectively, including in public or group settings.
Ability to read, write, speak, and understand English.
Ability to complete a satisfactory background check.
Ability to perform assigned tasks, operate equipment, and complete job duties safely.
Ability to work flexible hours based on business needs, including midweek and weekend days.
Knowledge and practice of safe alcohol-service procedures.
Knowledge of food allergies and safe food preparation practices.

Responsibilities

Set up function areas according to banquet event orders and floor plans, and complete pre-service preparation such as stocking supplies, preparing garnishes, polishing or icing glassware, and arranging tables and linens.
Greet, direct, and seat guests; take food and beverage orders; and serve guests according to company standards.
Prepare the bar for each shift, prepare signature or client-requested beverages, follow pour and recipe standards, and communicate inventory needs to a manager.
Maintain knowledge of the food, wine, beer, alcohol, and specialty cocktails offered, and make wine-pairing suggestions when appropriate.
Practice safe alcohol service, including recognizing intoxication and refusing service when necessary; consult the Restaurant Manager for support.
Anticipate guest needs, personalize service, seek ways to improve the guest experience, and encourage guest return visits.
Follow credit-card, cash-handling, payment, cash-drop, and tip or service-charge distribution policies; complete shift checkout with a lead or manager.
Clean and sanitize workspaces and guest areas; clear and transport dirty tableware; sweep and mop floors; and clean tables, chairs, booths, tray stands, menus, and service areas.
Complete side work and closing tasks, including polishing glassware and flatware, folding napkins, preparing coffee and bread, restocking stations, deep cleaning, removing trash, and handling soiled linens.
Make coffee, tea, and espresso; record glassware breakage; and restock service stations and service bars.
Check event-area bathrooms for supplies and provide touch-ups during events.
Break down event spaces and complete post-event cleaning, including cleaning coffee urns, sanitizing surfaces, washing and polishing tableware, collecting linens, cleaning floors, and storing candles, décor, and food-display items.
Follow food-allergy and food-safety practices and communicate allergy concerns to guests.
Handle guest complaints professionally, attempt to resolve problems, apologize and follow up, and escalate unresolved complaints to Food & Beverage management.
Demonstrate a team-focused attitude and encourage collaboration.
Follow safe-work practices and procedures, including emergency evacuation, workplace violence, accident reporting, OSHA compliance, and bloodborne pathogen procedures.
Attend required meetings and training sessions and comply with company policies, attendance expectations, and uniform and dress-code standards.