Bartender

3 Brasseurs Canada•Ottawa, ON

79d

About The Position

The customer experience is at the heart of all my actions and I am passionate about the service. I absolutely want my guests to have the best experience possible, in connection with the standards of 3 Brewers. I like to make a difference to them and I make sure they experience a good time from their arrival until their departure. I am an ambassador of the brand and I work with my team so that our customers have a user-friendly experience.

Requirements

Ability to communicate clearly and adapt to interlocutors
Ability to describe beers and dishes accurately
Ability to convey passion and enthusiasm to clients
Client orientation: committed to providing the best possible experience
Sincere desire to connect with clients and create a convivial experience
Smiling, courteous, and considerate demeanor
Proactive in anticipating customer needs and going the extra mile
Acts as an ambassador of the brand
Awareness of the team's importance and value
Ability to ask for help when needed
Team player willing to assist colleagues
Ability to multitask and optimize time in an intense environment
Developed sense of priorities and urgency
Ability to organize tasks effectively
Optimizes journeys by completing multiple tasks efficiently
Problem-solving skills: views client requests as opportunities for exceptional experiences
Open-minded and flexible with client requests
Promptly proposes satisfactory solutions
Seeks help from colleagues or managers when unsure of solutions

Responsibilities

Offer an extraordinary customer experience at all times by applying established standards
Support each step of service by ensuring customer satisfaction, listening to them and taking action as needed
Greet customers in a friendly way and learn about their needs
Promote the brewer's tap, the beer of the moment or the beers that can please the customers and ensure the Best Service of Beer according to established standards
Create envy by offering appetizers, main courses and desserts while offering appetizing beer-meal pairings
Take orders accurately, transmit them to the kitchen and ensure their follow-up
Ensuring the flawless presentation of dishes and their accuracy and serving them according to established standards
Set tables according to established standards and ensure cleanliness before, during and after the service.
Promote programs, promotions, and the loyalty card
Advise customers in their choices in case of hesitation and offer them beer samples as needed
Validate the distribution of invoices and make payments according to established standards
Ensure the cleanliness of the workspaces and the restaurant
Be visible and available to customers at all times
Be a team player supporting his colleagues when needed