Bartender

Highgate Hotels • Key West, FL

21d • Onsite

About The Position

The Bartender is responsible for setting up the bar, preparing and serving drinks to guests and servers, and maintaining a clean service area. The role supports guest satisfaction through prompt, courteous service and adherence to hotel standards, liquor laws, safety procedures, and inventory controls. The position is at Hilton Garden Inn Key West / The Keys Collection, a 141-room hotel in Key West, Florida.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and resolving them.
• Ability to understand and apply complex information and data from various sources.
• Ability to cross-train in other hotel-related areas.
• Ability to maintain confidentiality and show initiative by anticipating guest or operational needs.
• Ability to stand for the entire shift.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to move objects.
• Flexible and long hours are sometimes required.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Set up the bar according to hotel standards and ensure guests are served promptly and efficiently.
• Prepare beverages and cocktails according to the hotel’s mixing and presentation standards.
• Serve guests’ beverage requirements in a friendly, courteous, and professional manner.
• Break down the bar after functions and store liquor, supplies, and equipment according to hotel standards.
• Follow state liquor laws and prescribed procedures for serving liquor responsibly.
• Maintain cleanliness and tidiness in the bar and service areas during service.
• Respond to guests’ problems, complaints, and accidents, and ensure overall guest satisfaction.
• Know hotel services and facilities and comply with hotel policies and safety rules.
• Know the locations of fire exits and extinguishers and how to operate extinguishers.
• Attend required hotel meetings and trainings; maintain regular attendance, personal appearance, and grooming standards.
• Maximize productivity, help identify and address problem areas, and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED