Bartender

HEI Hotels and Resorts•Cleveland, OH

10d

About The Position

The Bartender serves guests in a hospitable manner to create a positive guest experience. The role maintains bar setup and inventory, prepares and serves beverages according to standard recipes, follows requirements for serving alcohol, processes guest orders and payments, and secures beverage-related equipment and funds. The position is with The Westin Cleveland Downtown, a 484-room hotel in downtown Cleveland.

Requirements

Must communicate well with guests.
Basic knowledge of food and beverage preparation and service of various alcoholic beverages.
Basic mathematical skills to operate a cash register, make change, total guest checks, count the bank, prepare cash drops, total charges, and understand portion sizes.
Sufficient manual dexterity to use a knife for garnishes, handle glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock, with or without reasonable accommodation.
Ability to remember, recite, and promote menu items, with or without reasonable accommodation.
Ability to operate a keyboard and use point-of-sale procedures to pre-check orders and close checks, with or without reasonable accommodation.
Ability to stand and work in confined spaces for long periods, with or without reasonable accommodation.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Set up the bar daily and requisition and stock beverages, paper products, straws, stirrers, condiments, and produce based on projected needs.
Maintain stock and prepare and store fresh fruit and vegetable garnishes, juices, and other perishables to ensure product quality.
Greet guests courteously, promote and document drink orders, and mix, garnish, and present drinks using standard recipes and prudent portion control.
Comply with State, Federal, and Corporate requirements for serving alcoholic beverages.
Enter orders into the point-of-sale register and create a check for each guest, including guests served by other beverage servers, to account for beverages served.
Receive guest payments, make change, verify charges, record charges, and ensure vouchers are properly completed to balance money.
Lock and store beverage, food, and other equipment; deposit cash drops; and secure the bank.
Follow attendance rules and be available to work regularly.
Perform other job-related duties as assigned.