Bartender

Highgate Hotels • Paradise Valley, AZ

27d • Onsite

About The Position

The Bartender is responsible for setting up the bar, preparing and mixing drinks for guests and servers, and maintaining service and cleanliness in the bar area. The role supports quality service, guest satisfaction, and liquor inventory control while following hotel standards, safety rules, and applicable liquor laws. The position is at the Kimpton Miralina Resort, part of Highgate Hotels.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to communicate effectively, both verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to maintain confidentiality of information.
• Ability to stand for the entire shift.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or related field preferred.

Responsibilities

• Maintain a warm, friendly, attentive, helpful, and courteous demeanor with guests, managers, and fellow employees.
• Set up the bar according to hotel standards and ensure guests are served promptly and efficiently.
• Prepare beverages and cocktails according to hotel mixing and presentation standards.
• Serve guests’ beverage requirements in a friendly, courteous, and professional manner.
• Break down the bar after functions and store liquor, supplies, and equipment according to hotel standards.
• Follow state liquor laws and prescribed procedures for serving liquor responsibly, including avoiding issues with intoxicated guests.
• Know hotel services and facilities and abide by hotel policies and safety rules.
• Respond to guest problems, complaints, and accidents.
• Know the locations of fire exits and fire extinguishers and how to operate extinguishers.
• Keep the bar and service areas clean and tidy during service.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and trainings and maintain regular attendance as required by the hotel’s scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and solve problems as necessary.
• Cross-train in other hotel-related areas, maintain confidentiality, and show initiative in anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED