Bartender-Level 1 (Full-Time; Day Shift)

Harrah's Cherokee Casino Resort • Cherokee, NC

6d • Onsite

About The Position

As a bartender, you play a crucial role in crafting an enjoyable atmosphere for all guests by delivering courteous, friendly, and timely beverage service. Bartenders at Level 1 are responsible for providing fast, friendly, professional beverage service to casino guests and beverage servers, with a 2-minute production cycle per 3 alcoholic beverages. They are expected to build relationships with guests by engaging and creating an entertaining environment, keep the bar area clean and the workstation stocked in accordance with established health and safety guidelines, and operate a cash register/POS system. This includes ringing the proper amount into the register, giving the correct change, and being accountable for all cash, charge, and complimentary sales according to established procedure, while maintaining the integrity of all financial controls and responsibilities. Bartenders must monitor guest consumption of alcohol and intervene as needed according to guidelines, and follow the guidelines and liquor laws as defined by the EBCI Tribal ABC Commission and NC ABC Commission, adhering to all regulatory, departmental, and company policies and procedures in an ethical manner. They should also be able to answer questions about Harrah’s facilities and services and explain and encourage Caesars Rewards participation, endorsing the business objectives, ethics, and values of Caesars Entertainment.

Requirements

• High school diploma or GED required
• Alcohol safety certification is required (The department will offer training. Must be certified within thirty days of the hire date)
• Excellent guest service, interpersonal, and communication skills are required
• Willing to learn and be adaptable, with keen attention to detail and a professional appearance
• Knowledge of beverage operations, common drinks, and standardized recipes
• Must attend trainer classes, complete and pass weekly proficiency testing, and score above 80 percent
• Ability to stand for 8-10 hours, perform various movements (stooping, bending, reaching, etc.), respond to visual and aural cues, tap a 165-pound keg, lift up to 50 pounds, and carry 5 pounds
• Capability to handle fast-paced environments, make rational decisions under pressure, and operate in mentally and physically stressful situations
• Proficiency in the English language
• Manual dexterity for operating office equipment
• Willingness to work in diverse environmental conditions, and flexible schedules, including weekends, evenings, and holidays

Nice To Haves

• Six months of prior guest service experience is preferred
• Four months as a bartender at a full-service bar is preferred
• Complete documented training program preferred

Responsibilities

• Provide fast, friendly, professional beverage service to casino guests and beverage servers (2-minute production cycle per 3 alcoholic beverages)
• Build relationships with guests by engaging and creating an entertaining environment
• Keep the bar area clean and the workstation stocked in accordance with established health and safety guidelines
• Operate a cash register/POS system, ring the proper amount into the register, and give a guest or server the correct change; accountable for all cash, charge, and complimentary sales according to established procedure; maintain the integrity of all financial controls and responsibilities
• Monitor guest consumption of alcohol and intervene as needed according to guidelines
• Follow the guidelines and liquor laws as defined by the EBCI Tribal ABC Commission and NC ABC Commission and adhere to all regulatory, departmental, and company policies and procedures in an ethical manner
• Able to answer questions about Harrah’s facilities and services
• Explain and encourage Caesars Rewards participation
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED