Barista | Harmonie Market (6)

Retail and Dining Positions•Romulus, MI

About The Position

The Barista creates a welcoming guest experience by interacting with customers and preparing and serving tea, coffee, and espresso drinks. The role supports Paradies Lagardère’s first-class service standards and contributes to an engaging dining experience for travelers. Team members are expected to uphold the company’s TRIFIC values—Trust, Respect, Integrity, First-Class, Innovation, and Commitment—and help maintain a safe, respectful work environment free of harassment. The position requires courteous, friendly, and efficient service to guests and coworkers, knowledge of the restaurant’s menu and products, and the ability to work collaboratively in a fast-paced, demanding restaurant environment. The Barista may also support other restaurant areas and perform additional duties as assigned. The described schedule is Sunday through Tuesday, 2 p.m.–10 p.m.; Wednesday and Thursday off; Friday, 6 a.m.–1 p.m.; and Saturday, 8 a.m.–5 p.m.

Requirements

High school diploma or GED.
Customer-service-focused and solution-oriented approach.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment.
Math skills sufficient to calculate costs, make change, and follow cash-handling procedures.
Effective communication skills in English, including reading, writing, and mathematics proficiency.
Ability to work independently and with other team members, including working unsupervised for extended periods and exercising good judgment with customers and peers.
Ability to work various shifts in a 7/365 team-oriented environment.
Self-motivation, leadership, organizational, and interpersonal skills.
Ability to prioritize and handle multiple tasks simultaneously and adapt to changing priorities and unexpected situations.
Ability to lift at least 25 pounds and perform job functions involving standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in an environment with varying temperatures.

Nice To Haves

Food and beverage experience is preferred but not required.
ServSafe certification or equivalent is preferred.

Responsibilities

Provide courteous, friendly, efficient, and first-class service to guests, business partners, and coworkers.
Greet and acknowledge guests and take drink and food orders within 30 seconds of their entering the concept.
Operate coffee-making equipment and dismantle and clean machinery as needed.
Prepare and present beverages according to established recipes and presentation standards.
Total orders, process and collect payments, operate the point-of-sale system, handle cash, process credit and debit cards, and make change in accordance with cash-handling and loss-prevention procedures.
Maintain knowledge of the restaurant’s menu and products.
Ensure guest satisfaction, respond to inquiries and requests promptly, and work to resolve guest concerns, involving a manager when necessary.
Assist with training new team members by reinforcing successful performance and providing help as needed.
Support other restaurant areas as requested, including seating guests, answering telephones, stocking, cleanup, and documentation.
Maintain a clean, organized work environment free of safety hazards, including handling trash, sweeping, mopping, and washing dishes.
Meet Secret Shopper expectations and ask appropriate SMG-related questions to encourage positive comments.
Comply with applicable local, state, and federal laws and regulations, including food-safety requirements.
Follow grooming and uniform guidelines, including wearing slip-resistant shoes.
Perform other duties as assigned.