Barista | Harmonie Market (6)

Paradies Lagardère•Romulus, MI

About The Position

The Barista creates a positive guest experience by interacting with guests and preparing and serving tea, coffee, and espresso drinks. The role emphasizes first-class hospitality, quality food and beverage service, and adherence to Paradies Lagardère’s service standards and TRIFIC core values: Trust, Respect, Integrity, First-Class, Innovation, and Commitment. Team members are expected to support a safe, respectful workplace free of harassment and provide courteous, friendly, and efficient service to guests and colleagues. The position includes welcoming guests, taking and preparing orders, operating and cleaning coffee equipment, processing payments, and maintaining a clean and safe work area. Baristas also support restaurant operations and team training as needed. The stated schedule is Sunday through Tuesday, 2 p.m.–10 p.m.; Wednesday and Thursday off; Friday, 6 a.m.–1 p.m.; and Saturday, 8 a.m.–5 p.m.

Requirements

High school diploma or GED.
Customer-service-focused and solution-oriented.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment.
Math skills sufficient to calculate costs, make change, and follow cash-handling procedures.
Effective communication skills and ability to work independently and with team members.
Ability to work unsupervised for extensive periods and exercise good judgment with customers and peers.
Ability to work various shifts in a 7/365 team-oriented environment.
Excellent customer service skills and ability to communicate effectively in English.
Strong self-motivation, leadership, and organizational skills.
Positive interpersonal skills.
Ability to prioritize and handle multiple tasks simultaneously, and adapt to changing priorities and unexpected situations.
Proficiency in reading, writing, and mathematics in English.
Ability to lift at least 25 pounds and perform essential functions including standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in an environment with varying temperatures.

Nice To Haves

Food and beverage experience is preferred but not required.
ServSafe certification or equivalent is preferred.

Responsibilities

Provide courteous, friendly, efficient, first-class service to customers, business partners, and peers.
Greet and acknowledge guests warmly and take their drink and food orders within 30 seconds of their arrival.
Operate coffee-making equipment and dismantle and clean machinery as needed.
Prepare and present beverages according to established recipes and presentation standards.
Total orders accurately, process and collect payments, handle cash, process card payments, and make change according to company procedures.
Maintain knowledge of the restaurant’s menu and products.
Ensure guest satisfaction, respond to inquiries and requests promptly, and address concerns, involving a manager when necessary.
Assist with training new team members by reinforcing successful performance and providing help as needed.
Support other restaurant areas as requested, including seating guests, answering telephones, stocking, cleanup, and documentation.
Maintain a clean, organized work environment free of safety hazards, including completing trash, sweeping, mopping, and dish tasks.
Achieve positive Secret Shopper scores and ask appropriate SMG-related questions to encourage positive comments.
Comply with applicable local, state, and federal laws and regulations, including food safety requirements.
Follow grooming and uniform guidelines, including wearing slip-resistant shoes.
Perform other duties as assigned.