Barista - The Cocoa Beanery
About The Position
The Barista works at The Cocoa Beanery at Hershey Lodge, an award-winning resort offering 665 guest rooms and 100,000 square feet of function space. The work schedule is based on operational needs and may include days, evenings, weekends, and holidays. This is a part-time union position, with schedules based on union seniority; scheduled requirements will most likely include evening and weekend hours. The role involves welcoming guests, processing transactions, preparing espresso drinks, assisting guests with menu selections and questions, and helping maintain supplies and a clean, orderly work area. The employee must be able to work in a fast-paced environment for 70% of the work shift and multitask. Job duties and responsibilities may be assigned or reassigned by management at any time.
Requirements
- Must be at least 16 years of age.
- Possess organizational skills.
- Be able to speak and write English properly.
- Have a positive attitude and exceptional guest-service skills.
- Know how to answer and use the telephone.
- Be able to cashier and close out.
- Be able to work independently without close supervision.
- Be willing to work weekends and holidays and maintain a flexible schedule.
- Be able to meet scheduled requirements, most likely including evening and weekend hours.
- Be able to perform the stated physical demands, including lifting up to 50 lbs.
Responsibilities
- Greet all guests.
- Handle cashiering and money transactions, including credit card and room charges; use the P.O.S. system to enter orders and perform closing procedures.
- Use and maintain the espresso machine properly.
- Know the entire Cocoa Beanery menu.
- Handle telephone calls professionally.
- Answer guest questions and offer suggestions.
- Complete storeroom requisitions to receive supplies.
- Handle guest complaints.
- Maintain a clean and orderly work area.
- Work in a fast-paced environment for 70% of the work shift and multitask.
- Assess the safety, cleanliness, and quality of products offered to guests.
Benefits
- Free admission and parking to Hersheypark.
- Discounts on food and shopping.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
