Starbucks/Barista

Kroger•Idaho Falls, ID

About The Position

The Barista provides exceptional customer service in a safe and clean environment, helping ensure customers return. The role treats customers and employees fairly and ethically, promotes an inclusive workplace, supports responsible community membership, and provides appropriate products with fair and accurate pricing. The Barista demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other products to recipe, company standards, and customer requests; assists customers with product questions and recommendations; and completes transactions using company best practices. It also involves maintaining product quality and inventory, using and caring for coffee shop and kitchen equipment, following food and workplace safety guidelines, and reporting concerns or discrepancies to management.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipes and standards and according to customer requests, using proper equipment.
Tender transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and correct portion sizes, or as close as possible to the amount ordered.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, including an espresso machine, blender, computerized scale, and steamer, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management; comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.