Starbucks Barista

The Kroger Co.•Rockwall, TX

About The Position

The Barista provides exceptional customer service in a safe, clean environment and helps create an inclusive, welcoming experience that encourages customers to return. The role involves preparing beverages and other coffee shop products to recipe, quality, portion, and customer-request standards; answering questions and making recommendations; and handling transactions according to company practices. The Barista supports store goals through teamwork and follows food safety, equipment-use, maintenance, and workplace safety procedures. The position also requires cooperative performance in a fast-paced, sometimes stressful environment and the ability to perform essential job functions with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipes and standards and to customers’ requests using proper equipment; process transactions according to company best practices.
Offer samples and inform customers about coffee shop specials.
Provide fresh products and correct portion sizes, or portions as close as possible to those ordered, to prevent shrink.
Recommend coffee shop items to help customers find products they want and need.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions of the position with or without reasonable accommodation.