barista, Back of House - New York Reserve Roastery

Starbucks Coffee Company • New York, NY

2d • $19 - $21 • Onsite

About The Position

This job contributes to Starbucks success of the Starbucks® Reserve brand by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Starbucks® Reserve Experience for their customers and one another. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Requirements

• Experience in the service, culinary, restaurant or entertainment industry (i.e. restaurant, bar, theater, kitchen, specialty retail, or hospitality)
• Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
• Reading, writing, and oral proficiency in the English language
• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
• Ability to carry 35lb on a consistent basis
• Ability to memorize complex menus, ingredients, beverage & food builds
• Health code certification per jurisdictional requirements

Nice To Haves

• 1-2 years of specialty retail sales experience beneficial
• Facilitation and presentation skills beneficial
• Ability to carry and balance a tray beneficial
• Baking or Culinary Certification/Degree beneficial
• Pizza making experience, additional baking experience beneficial
• Basic culinary knife skills beneficial
• Ability to understand and carry out oral and written instructions and request clarification when needed
• High attention to detail with the ability to multitask and prioritize effectively
• Ability to work as part of a large and matrixed team
• Additional languages beneficial
• Ability to learn quickly
• Strong interpersonal skills
• Ability to build relationships quickly
• Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift

Responsibilities

• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
• Provide a unique coffee and food-forward experience for every customer, including keeping up with production demand throughout the day.
• Serve as a coffee and food expert, providing exceptional knowledge of food and beverage products and the ingredients used in those products.
• Demonstrate impeccable composure and the ability to thrive in ambiguous situations. Maintain a calm demeanor during periods of high volume or unusual events.
• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follow health, safety, and sanitation guidelines and standards.
• Contribute to a positive team environment.
• Maintain regular and consistent attendance and punctuality.
• Anticipate customer and store needs by constantly evaluating the environment and observing customer cues.
• Deliver exceptional customer service to all customers.
• Support the store events model and its execution.
• Take responsibility for the full-service model in applicable locations.
• Maintain knowledge of a wide variety of rotating food, beverage, whole bean, and retail items.
• Engage customers and leverage selling skills through recommendations, suggested food, beverage, and coffee pairings, and equipment demonstrations.
• Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintain a clean and organized workspace so that partners can locate resources and products as needed.
• Operate in an environment with rapid innovation and minimal turnaround time from innovation to product and service delivery to the customer.
• Support inventory management, receiving, and storage of deliveries.
• Utilize production planning tools to ensure item availability.
• Prepare, finish, and assemble beverage and food items using the necessary equipment.
• Stock and maintain all display tables and cases, as well as all supplies and wares needed for service and sales.
• Proof various doughs and laminates.

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation
• sick time
• additional pay if working on one of eight observed holidays
• eligible partners participation in a 401(k)-retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed