Barista, On Call

VALENCIA GROUP•Arlington, TX

17h•Onsite

About The Position

The Barista is responsible for learning and making a variety of coffee, tea and cold drink recipes while also keeping the workspace clean and organized to create a positive impression of the hotel. Also attending to any guest or service issues, and ensuring financial integrity of the F&B operation.

Requirements

2-5+ years of customer services experience preferred
Ability to learn drink recipes
Ability to use coffee/drink machinery in a safe manner
Comfortable handling guest complaints and high-pressure situations
Availability to work mornings, nights, weekends, and holidays
Excellent organizational skills and interpersonal abilities
Strong verbal and written communication skills
Effective time management and problem-solving skills
TABC and Food Handlers Certification is required
Standing for a minimum of 5 consecutive hours
Walking for a minimum of 5 consecutive hours
Crouching (Bend at knees)
Stooping (Bend at waist)
Twisting (knees, waist, and neck)
Balancing
Reaching (overhead extension)
Handling and grasping
Dexterity/feeling
Pushing/pulling
Lifting/carrying a maximum of 50 lbs
Must be comfortable around kitchen equipment
All interior areas of the hotel.
Exterior of hotel with exposure to weather conditions.
Exposure to hot and cold food items and beverages.
May work near moving or mechanical parts
May work near toxic/caustic chemicals
Constant interaction with guests and employees
Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
Holds self and others accountable for achieving results.
Addresses conflict in a timely manner.
Contributes to team results.
Deals with change effectively.
Two to three years of experience in full-service hotel environment preferred.
Previous customer service experience required.
High school education and relevant training and experience required.
Previous Food and Beverage knowledge, detail oriented and highly organized.
Ability to get TABC/Food Handlers certification.

Nice To Haves

Bachelor’s degree is a plus.

Responsibilities

Preparing and serving hot and cold beverages, such as coffee, espresso drinks, blended coffees and teas
Preparing and serving food items such as soups, sandwiches and pastries
Operating coffee equipment, including espresso machines, grinders and brewers
Greeting customers when they enter the building
Taking orders, including offering menu recommendations and noting dietary restrictions and customizations
Building relationships with customers and promoting and recommending menu options to customers
Restocking supplies, such as cups, lids, coffee beans, syrups and pastries
Making drinks according to company recipes and standards
Keeping the work environment and cafe seating area clean, sanitary and organized
Cleaning countertops and behind the counter, including the coffee grinders, decanters or milk frothers
Working the point-of-sale (POS) system to complete transactions
Assisting with opening and closing duties, including setup, cleaning and inventory tasks