Starbucks/Barista

Kroger•Seattle, WA

15d

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages to recipes and standards, using appropriate equipment, and fulfill customer requests. Assist customers with product questions and recommendations, provide samples, and share coffee shop specials. Maintain product freshness, quality, stock, and inventory, and follow company guidelines for equipment use, food safety, and workplace safety. Collaborate with associates to support teamwork and store goals.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity when handling customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards, fulfill customer requests, use proper equipment, and process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and correct portion sizes, or as close as possible to the amount ordered.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, including refrigerators, freezers, slicers, ovens, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.