Starbucks/Barista

Kroger•Sugar Land, TX

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverage selections according to recipes, standards, and customer requests using appropriate equipment. Support customers with product information, recommendations, samples, and coffee shop specials; provide fresh products in correct portions; and complete transactions using company best practices. Maintain product quality and merchandise by checking freshness and sell-by dates, labeling, stocking, and inventorying items, and reporting ordering or shipping discrepancies. Use and maintain coffee shop and kitchen equipment according to company guidelines. Follow food safety and safety procedures, identify and report hazards or incidents, and notify management about equipment needing repair or customer and employee accidents. Work cooperatively in a fast-paced environment, manage conflict constructively, handle customer and business information honestly, and seek assistance when needed. Provide support through direct interaction with minors, individuals with special needs, and older adults. Perform the essential job functions with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipes, standards, and customer requests using proper equipment, and tender transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and correct portion sizes to help prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use refrigerators, freezers, slicers, ovens, and other kitchen equipment according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management; comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.