Barista | Wellesley

Blank Street•Wellesley, MA

22h

About The Position

Blank Street Baristas serve a carefully curated menu with passion and precision, creating quality coffee, matcha, and other café beverages while delivering exceptional, welcoming customer service. The role is hospitality-driven and involves working independently and collaboratively to create a strong sense of community for customers and teammates. Baristas work in a fast-paced environment and use professional coffee equipment and products to prepare drinks. The position also includes completing food and beverage handling training, maintaining freshness and quality, reducing waste by managing product par levels, and upholding local Department of Health standards. Baristas are expected to know and follow product, service, and brand training playbooks and participate in Operations and Marketing initiatives intended to increase customer traffic, sales, profitability, and neighborhood loyalty. Part-time schedules are 15–25 hours per week over 3 days; full-time schedules are 30–40 hours per week over 4–5 days. Both schedules require availability for at least two peak days: Friday, Saturday, or Sunday.

Requirements

At least 1 year of experience in a customer service position; hospitality or coffee experience is preferred.
Must be at least 18 years old.
Able to lift more than 25 pounds and stand for long periods.
Availability must meet café needs, including at least two peak days (Friday, Saturday, or Sunday) for either part-time or full-time schedules.
Must be authorized to work in the United States.
Friendly, enthusiastic team player with a passion for excellent customer service.
Reliable and able to manage time and priorities effectively during busy periods.
Passionate about preparing coffee, matcha, and other café beverages.
Able to problem-solve independently and demonstrate multitasking and communication skills.
Curious, adaptable, and willing to learn.
Comfortable working independently or as part of a team.
Comfortable handling cash and maintaining store safety.

Nice To Haves

Hospitality or coffee experience.
Weekend and holiday availability.

Responsibilities

Provide consistent, welcoming, and engaging customer service and build customer loyalty.
Prepare coffee and other drinks using the company’s coffee program, equipment, and products.
Complete training and follow proper food and beverage handling procedures to preserve freshness and quality.
Prevent product waste by managing and adjusting food and beverage par levels based on business needs.
Maintain local Department of Health standards.
Learn and adhere to product, service, and brand training playbooks.
Participate in Operations and Marketing initiatives to increase foot traffic, attract new customers, grow daily sales, improve profitability, and develop a loyal neighborhood customer base.
Handle cash and help maintain store safety.