Barista

Universal Studios Hollywood • Los Angeles, CA

2d • Onsite

About The Position

This role involves preparing and serving beverages, handling customer transactions, and ensuring a positive guest experience. The Barista will be responsible for maintaining the cleanliness and organization of the food service area, adhering to safety and cash-handling procedures, and providing excellent customer service. The position requires availability during peak seasons, including mornings, evenings, weekends, and holidays.

Requirements

• Must be 18 years old or older
• Prior Barista experience preferred

Responsibilities

• Verify cash balance at the beginning and end of shift. Operate cash register; accepts cash and credit cards; Advise lead cashier on need for cash mid-days and complete change requests, per established procedures.
• Set up the venue, stock, clean, organize and maintain a clean sanitized food service area.
• Process guests’ food and beverage orders and up sell products. Follow all food proper portioning procedures to maintain cost.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies for the Park upheld.
• Balance cash drawers at the beginning and end of each shift, with a strong emphasis on accuracy, integrity, and adherence to established cash-handling procedures.
• Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Collaborate with team members and management to ensure a compliant, efficient, and secure cash-handling process in line with company policies and legal requirements.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees