Barista - Crowne Plaza KC Downtown Kansas City, MO

Hotel Equities•Kansas City, MO

4h•Onsite

About The Position

Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. This role plays a leadership role in developing a positive work experience for team members that results in a positive guest experience for customers. The Barista is integral to day-to-day operations and must be familiar and comfortable with all task functions. In addition to performing essential functions, this position may be required to perform a combination of supportive functions as assigned by the manager. This includes general cleaning tasks using approved brand cleaning products to adhere to health standards, completing assigned side work such as replenishing condiments and restocking side stands, and performing other duties like answering telephones, handling special guest requests, and greeting guests according to guidelines. Attendance at required meetings is also expected.

Requirements

High School diploma /Secondary qualification or equivalent.
Must have basic knowledge of beverage preparation, service standards, guest relations and etiquette.
Is familiar with and implements all procedures required by company policies and procedures.
Maintains a positive attitude and open communication with other departments within the Company.
Interacts positively with customers.
Knowledge of the appropriate store setup.
Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
Ability to remember, recite and promote the variety of menu items.
Ability to operate beverage equipment.
Ability to operate a keyboard and learn Point of Sale procedures.
Must obtain any government required licenses or certificates.

Nice To Haves

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards is a plus.
CPR certification and/or 1st Aid Training preferred.
SERVSAFE is a plus or training related to HACCP.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Responsibilities

Uses checklists to ensure that operational and cleaning standards are being met.
Plays a leadership role in developing positive work experience for team members that results in a positive guest experience for customers.
Plays an integral part in day-to-day operations and is familiar and comfortable with all task functions.
Perform any general cleaning tasks using approved brand cleaning products as assigned by manager to adhere to health standards.
Completes all assigned side work to include replenishing condiments and restocking side stands.
Perform other duties as requested, such as answering telephones and handle special guest requests, and greet guests according to guidelines.
Attend required meetings.
Directly involved in training of all Baristas and ensures all proper training paperwork and classes are completed.
Fills out and ensures correct completion of all daily and weekly checklists.