Starbucks/Barista

Kroger•Marysville, OH

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages and other coffee shop products according to recipes, standards, and customer requests. Assist customers with product questions and recommendations, maintain product quality and freshness, and handle transactions using company best practices. Keep department merchandise and ingredients prepared, labeled, stocked, and inventoried. Follow equipment-use, food-safety, and workplace-safety procedures, and report discrepancies, hazards, repairs, accidents, and other concerns to management.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and in response to customer requests, using proper equipment; process transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and appropriate portion sizes.
Recommend coffee shop items to help customers find products that meet their needs.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, including an espresso machine, blender, computerized scale, and steamer, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.