Starbucks/Barista

Kroger•Miami, AZ

About The Position

The Barista provides exceptional customer service in a safe, clean environment to encourage customers to return. The role supports an inclusive work environment and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Baristas prepare beverages and food products to recipe, standards, and customer requests; help customers choose products; and maintain product quality, inventory, and cleanliness while following company, food-safety, and equipment-use guidelines.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipe and standards and according to customer requests, using proper equipment.
Process transactions using company best practices.
Offer samples to help customers discover products and inform them about coffee shop specials.
Provide customers with fresh products and correct portion sizes, as closely as possible to the amount ordered.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.