Starbucks/Barista

Kroger•Salt Lake City, UT

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages according to recipes, standards, and customer requests using appropriate equipment. Help customers select products, provide samples, explain specials, and ensure they receive fresh products and appropriate portions. Maintain product knowledge, quality, freshness, inventory, and department merchandise. Follow company guidelines for equipment use, food safety, and workplace safety, and report issues or incidents to management. Work cooperatively in a fast-paced environment and provide direct support to customers, including minors, individuals with special needs, and older adults.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment; process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and correct portions, or portions as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop products to help customers find the items they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, ovens, espresso machines, blenders, computerized scales, and steamers, according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information; follow directions and seek assistance when needed to resolve issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.