Starbucks/Barista

Kroger•Ellensburg, WA

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages to recipe and standards and according to customer requests, using proper equipment. Assist customers with product questions and recommendations, offer samples, and inform them about coffee shop specials. Provide fresh products in appropriate portions, maintain product quality and freshness, and label, stock, and inventory merchandise and ingredients. Use coffee shop and kitchen equipment according to company guidelines and comply with safety and food safety procedures. The role requires working cooperatively in a fast-paced, sometimes stressful environment; managing conflict reasonably and cooperatively; acting honestly with customer and business information; and following directions while seeking help when needed. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. The essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or suggest products.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipe, standards, and customer requests using proper equipment; process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, including refrigerators, freezers, slicers, ovens, an espresso machine, a blender, a computerized scale, and a steamer, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when necessary to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.