Barista- Chelsea Hotel - Toronto

Langham Hospitality Group

3h•Onsite

About The Position

The Barista at Elm Tavern delivers a warm, efficient, and elevated café experience rooted in classic pub soul, Canadian heart, and easy sophistication. This role is responsible for crafting quality coffee and beverages, maintaining a well-presented grab-and-go offering, and creating a welcoming environment for guests on the move. Blending speed with thoughtful service, the Barista ensures every interaction and product reflects Elm Tavern’s commitment to comfort crafted to impress. The Chelsea Hotel, Toronto, is Canada's largest hotel with 1,590 guest rooms, centrally located and steps from the city's best attractions. It is a full-service urban resort offering various dining options, separate adult and family recreation areas and pools, including downtown Toronto's only indoor waterslide. The hotel is part of the Langham Hospitality Group, a global family of distinctive brands with over 40 hotels and residences.

Requirements

Previous cash handling experience.
Previous experience as a Barista or other customer service position
Strong guest service and listening skills.
Ability to handle multiple tasks at one time.
Read, count and write to complete all documentation.
Aptitude for learning how to operate all equipment necessary for Express|o operation.
High School graduate
Smart Serve Certificate
Work successfully as part of a team, while under pressure.
Work varied hours/days based on business needs; work overtime as required.
Work special events when needed.
Maintain a positive morale and professional attitude.
Good command of the English language; must be able to communicate effectively with colleagues & guests.

Nice To Haves

Knowledge of Micros POS an asset
Food Handler’s Certificate is preferred.

Responsibilities

Greets all guests with a friendly smile
Creates warm memories for guests by providing quick, friendly, and personal service.
Initiates dialogue and develops rapport with guests by learning their names, favorite drinks and food items such as desserts; engages guests in conversation.
Generates guest satisfaction; responds appropriately with a “can do” attitude to guest concerns.
Communicates guest complaints/concerns to manager on duty.
Accurately processes transactions through the POS and counts back change to guests.
Responds to telephone enquiries for On- the-Go orders by recording orders and room number and responding to guest by using guest name.
Accurately enters order and time of order on the POS.
Maintains the highest level of standards for all product preparation.
Adheres to all of The Elm Taverns recipes and measurements.
Produces superior product presentation.
Educates customer on The Elm Tavern products and services.
Prepares counter On-the-Go items according to established procedures.
Uses suggestive upselling techniques for all products with our guests.
Follows all health and safety and sanitation guidelines for all products
Records On-the-Go orders on check control sheet at all times
Key enters guest room number on the hotel communication system to verify room occupancy.
Communicates with colleagues & leaders to solve problems and improve quality & service
Maintains continuous communication with other departments and colleagues (i.e. bar, other cashiers and attendants etc.) during peak business times
Contributes to a positive work environment
Assists in the opening and/or closing of the outlet by performing specific tasks.
Prepares coffee orders for the T| Bar Bartenders/Servers
Reconciles the reading of transactions on the point of sale system to checks and receives payment from the Market Garden On-the-Go Attendant.
Supports On-The-Go Attendants in preparing bags and orders for guest rooms
Makes effort to improve job skills, knowledge and education.
Takes ownership of processes and quality improvements.
Does what needs to be done without being asked
Contributes to the profitability of the Food and Beverage Division by finding new methods of selling product
Respects peers and supervisors by being on time for every shift and extending courtesy to all colleagues.
Follows all cash management policies and procedures to ensure accountability of Company funds.
Adheres to the appropriate standards of behavior in the workplace.
Performs any additional duties a manager assigns.