Host/Hostess- Chelsea Hotel - Toronto
About The Position
The Host at Elm Tavern is the first and last point of contact for our guests, setting the tone for every dining experience with warmth, professionalism, and effortless hospitality. Combining a welcoming presence with operational precision, the Host ensures smooth seating, guest flow, and an elevated Elm Tavern experience that reflects classic pub soul, Canadian heart, and easy sophistication. Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.
Requirements
- Previous experience in a similar size establishment.
- Previous Guest Service experience.
- Comfortable working in a fast -paced, dynamic environment.
- Must possess Smart Serve.
- Efficient and quick to learn.
- Pleasant attitude, outgoing personality.
- Good organizational and multitasking skills.
- Excellent communication skills in the English language (Written and Verbal).
- Able to work flexible hours including nights and weekends.
Responsibilities
- Create a welcoming, seamless, and memorable experience for every guest.
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage reservations and walk-ins efficiently, ensuring seating flow meets service standards
- Communicate wait times accurately and keep guests informed
- Assist with guest inquiries, providing information about menu highlights, specials, and hotel amenities
- Maintain a polished presence and positive attitude throughout service
- Ensure dining room and entry areas are presentable, organized, and aligned with Elm Tavern’s standards
- Support the smooth coordination between front-of-house and kitchen teams
- Uphold service standards and Elm Tavern presentation guidelines
- Contribute to a comfortable, sophisticated, and approachable dining atmosphere
- Communicate effectively with servers, bartenders, and management to ensure smooth service flow
- Assist colleagues during peak periods and special events
- Participate actively in pre-shift meetings and ongoing training
- Foster a positive, respectful, and professional team culture
- Be a proud ambassador of the Elm Tavern and Chelsea Hotel experience.
- Represent the hotel and Elm Tavern with professionalism, enthusiasm, and pride
- Maintain knowledge of hotel services, promotions, and events
- Support operational excellence and sustainability initiatives
- Contribute to Elm Tavern’s reputation as a must-visit destination in downtown Toronto
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
