Starbucks/Barista

Kroger•Lynnwood, WA

About The Position

Provide exceptional customer service in a safe, clean environment and help ensure customers return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages and serve coffee shop products according to recipes, standards, and customer requests. Help customers find products, answer questions, make recommendations, and maintain product freshness and accurate portions. Use and care for coffee shop and kitchen equipment according to company guidelines, and support inventory, labeling, stocking, and product quality practices. Follow food and workplace safety procedures and report discrepancies, hazards, accidents, equipment issues, or suspected illegal activity to management. The role also requires cooperation in a fast-paced and sometimes stressful environment, constructive conflict management, honesty in handling customer and business information, and the ability to follow directions and seek assistance when needed. Provide direct support to minors, individuals with special needs, and older adults. Perform the essential job functions with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products in the department and throughout the store.
Gain and maintain product knowledge and answer questions or suggest products.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipes and standards, fulfill customer requests using proper equipment, and tender transactions according to company best practices.
Offer samples and inform customers about coffee shop specials.
Provide fresh products and correct portions, or portions as close as possible to those ordered, to prevent shrink.
Recommend coffee shop items to help customers get the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, including an espresso machine, blender, computerized scale, and steamer, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity, follow directions, and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.