Starbucks Barista

The Kroger Co.•Tucson, AZ

12d

About The Position

Provide exceptional customer service in a safe and clean environment to encourage return visits. Treat customers and employees fairly and ethically, promote an inclusive workplace, act as a responsible community member, and provide appropriate products with fair and accurate pricing. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The Barista creates a welcoming customer experience, prepares and serves beverages and other coffee shop products according to recipes, standards, and customer requests, and uses equipment and handles transactions in accordance with company practices. The role includes maintaining product quality, freshness, stock, and inventory; promoting products and specials; supporting teamwork and store goals; and following food safety and workplace safety procedures. The position also involves reporting discrepancies, equipment issues, accidents, safety risks, and other concerns to management.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment; process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and the correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop products to customers.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management about customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.