Barista

St. Jude Children's Research Hospital•Memphis, TN

20h•Onsite

About The Position

Ensures service standards are met and surpassed by creating the Starbucks experience for customers by providing prompt service, quality beverages and products, and maintaining the Clean, Safe, and Ready practices.

Requirements

High School Diploma/GED is required
2+ years of relevant experience required with a High School diploma.
Must have Barista Certification after completing Initial Store Training within six weeks of employment.
ServSafe Food Handler Training Certificate Program or another American National Standards Institute (ANSI) accredited Food Handler Training Certificate Program required within 30 days of hire.
Employee must maintain current certification during employment.
Questions, clarifies, and provides explanations as needed.
Checks documents and reports for clarity and accuracy.
Seeks and provides information within and outside team in a timely manner.
Addresses problems in a structured, logical approach.
Asks for guidance and tries out new ideas when changes in approach are required.
Adapts quickly and positively; learns from mistakes.
Exhibits basic grasp of food services processes, health guidelines and regulations.
Carries out standard tasks in a timely manner within own area (e.g., cook, attendant, chef, catering, maintaining temperature) under supervision.
Demonstrates physical fitness and is able to work in a stressful environment.
Plans around multiple tasks and priorities well within own work.
Is able to cope with unexpected changes in routine and delivers planned outcomes on time.
Escalates issues/problems and seeks support in a timely manner.
Seeks to understand customer needs by asking clarifying questions.
Solves routine customer problems effectively and seeks guidance, as needed for quick resolution of more complex issues.
The employee is regularly required to stand.
The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to sit and stoop, kneel, or crouch.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.
An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.

Nice To Haves

Bachelor's degree in a related field is preferred.
No prior experience required with a Bachelor's degree.
Some direct hospital experience, into food services/ cooking in institutional kitchen/ catering, preferred.
Some experience in hospitality service environment performing activities related to own area (e.g., Food preparation, Coffee/Beverage preparation), preferred.
Good understanding of safety and sanitary requirements of a food service operation, preferred.

Responsibilities

Perform and manage day-to-day activities related to own area (e.g., operating cash register, catering, pantry duties), under less supervision.
Utilize and update the Food Service department computerized inventory control management system.
Resolve queries and provide support through prompt response and courteous service.
Understand/ track dietary needs, allergens, and special meal preparations.
Maintain and follow regulatory standards of cleanliness, sanitation and freedom from hazards and infections; Follow Hazard Analysis Critical Control Point (HACCP) guidelines when handling food.
Stay updated with the latest trends in the food services industry.
Escalate all customer comments and complaints to the appropriate leaders.
Complete all assigned training, including seasonal beverages, promotions, and annual competencies.
Perform other duties as assigned to meet the goals and objectives of the department and institution.
Maintain regular and predictable attendance.